CallBoard

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CallBoard is a web application that displays real-time data on Telstra TIPT for call centres.

CallBoard provides a visual display of key metrics for call centres and is able to trigger pre-set alerts. CallBoard is ideal for inbound and outbound call centres, including insurance companies, information hotlines, legal firms, IT help-desks, sales and government organisations

Key features

  • Highly visible display of call centre metrics
  • Customizable modules
  • Drag and Drop tile layout
  • 100% hosted and web browser based

Benefits for business include

  • The ability to report live data on a call centre environment has great value to any client without current visualisation on what is actually happening in the call centre.
  • The user is able to see how a call centre is performing in the exact moment with modules such as service level, agents available, calls in queue, calls abandoned, etc.
  • The ability to track agent performance on a daily basis and identify peak hours that require more available agents.
  • The ability to customize, choose from a range of modules and arrange the display to suit the individual needs of the company/nature of industry.

Enquire with Vita Enterprise Solutions on how CallBoard can help with Call Centre data visualisation

Vita Enterprise Solutions has a range of applications available to work seamlessly with TIPT, including PresenceBulkToolsHindsiteCallControl and CallBoard.  

Enquire now

Provide your details below to have an expert ICT consultant contact you to talk about your needs and how Vita Enterprise Solutions can help.

 

 

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