CallBoard is a web application that displays real-time data on Telstra TIPT for call centres.
CallBoard provides a visual display of key metrics for call centres and is able to trigger pre-set alerts. CallBoard is ideal for inbound and outbound call centres, including insurance companies, information hotlines, legal firms, IT help-desks, sales and government organisations.
- Highly visible display of call centre metrics
- Customizable modules
- Drag and Drop tile layout
- 100% hosted and web browser based
Benefits for business include
- The ability to report live data on a call centre environment has great value to any client without current visualisation on what is actually happening in the call centre.
- The user is able to see how a call centre is performing in the exact moment with modules such as service level, agents available, calls in queue, calls abandoned, etc.
- The ability to track agent performance on a daily basis and identify peak hours that require more available agents.
- The ability to customize, choose from a range of modules and arrange the display to suit the individual needs of the company/nature of industry.
Enquire with Vita Enterprise Solutions on how CallBoard can help with Call Centre data visualisation.