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CallBoard is a web application that displays real-time data on Telstra TIPT for call centres.

CallBoard provides a visual display of key metrics for call centres and is able to trigger pre-set alerts. CallBoard is ideal for inbound and outbound call centres, including insurance companies, information hotlines, legal firms, IT help-desks, sales and government organisations.

Key features

  • Highly visible display of call centre metrics
  • Customisable modules
  • Drag and Drop tile layout
  • 100% hosted and web browser based

Benefits for business include

  • The ability to report live data on a call centre environment has great value to any client without current visualisation on what is actually happening in the call centre.
  • The user is able to see how a call centre is performing in the exact moment with modules such as service level, agents available, calls in queue, calls abandoned, etc.
  • The ability to track agent performance on a daily basis and identify peak hours that require more available agents.
  • The ability to customize, choose from a range of modules and arrange the display to suit the individual needs of the company/nature of industry.

Enquire with Vita Enterprise Solutions on how CallBoard can help with Call Centre data visualisation.

Vita Enterprise Solutions has a range of applications available to work seamlessly with TIPT, including Presence, BulkTools, Hindsite, CallControl and CallBoard.

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