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5 Best Office Phone Systems of 2016

Once you’ve found the right IT support company, choosing the best office system that suits both your company’s needs and budget shouldn’t be a daunting task.

You just need to know what telecommunications solutions in the market is right for your situation. To help with your decision-making process, here is our list of the 5 best office phone systems of 2015.

1. Voice Over Internet Protocol (VoIP)

VoIP office phone systems can provide all the features of a traditional landline at a fraction of the cost. Instead of using copper lines like landline systems, VoIP converts audio signals into digital packets of information that travel over the Internet. Even though they rely on an Internet connection, the best VoIP systems enable users to call anyone who has a phone. This means international calls can be easily afforded or even free!

Here are a few of the benefits:

• Call screening and extensive call forwarding

• Automated receptionists

• Online chat systems

• Three-way phone calling

• Ability to listen to voicemails online

Ultimately, VoIP is flexible and easy to set up. Issues with call quality are even virtually non-existent with more reputable VoIP providers.  

2. Self-Hosted VoIP

Self-hosted VoIPs, which follow the same benefits of VoIP, can be an ideal phone system solution for companies requiring large amounts of telecommunications on a day-to-day basis. While it requires a high initial setup cost and ongoing maintenance by capable staff members, a self-hosted VoIP system allows the following benefits:

• Business owns all equipment used

• Control over your system

• Ability to configure its setup to how you want it

This gives you power to tailor your phone communications according to your company’s needs and goals.

3. Cloud-Based VoIP

Cloud-based VoIP is a cost-effective solution for small businesses looking to enhance their communications without having to incur the costs needed to install and maintain other systems. Through these systems, users utilise the equipment they need through third party providers in order to operate their communication systems.

The benefits are:

Cloud data storage

• Increased mobility

• Only pay for what you use

• No hardware purchase or maintenance

• Provider takes care of maintenance

There are obvious issues with this as well, such as being not completely tailorable to your company’s needs, and being at the mercy of connectivity, security and privacy changes of third party providers.

4. Virtual Phone Service

This allows small businesses to have a professional front without requiring the costly infrastructure larger companies have. Here, calls are processed through your phone and added as ongoing costs.

The benefits of virtual phone service include:

• Call forwarding

• Call screening

• Automated/virtual receptionists

• Little technical expertise needed

• Easy set up

With virtual phone systems, obstructive hardware is not a necessity — as they’re virtual, they can be used with existing mobile and landline phones. That said, it’s not ideal for medium-sized organisations because it’s not a full phone system.

5. Hybrid Phone Systems

These are ideal for organisations with large, centralised head offices with multiple, smaller locations and mobile staff. Unlike VoIP, hybrid systems aren’t completely reliant on having an Internet connection; if the power is down or the connection is broken, your office phone systems can still be fully operational.

Benefits of these systems include:

• Flexiblity and affordability of VoIP

• Reliability and control of landline systems

• Scalable for growing business needs

If you have an existing landline office phone system and would like to also take advantage of the benefits of VoIP, this may be a more affordable option than setting up a new VoIP system from scratch.

Whether you’re looking for the diverse features of a VoIP office solution, the affordability of a virtual phone service or the flexibility of a hybrid system, we hope that this guide has eased your decision making process.

Still unsure exactly whether you should update your office phone system or not? We outline why it’s time to move beyond hosted PBX and stuffy landlines here. 

Vita Enterprise Solutions

Vita Enterprise solutions can work with you to share best practices, assess your requirements, consider all the possible communication systems, as well as use cases specific to your organisation. We will present solutions and deliver whole of business outcomes. Call our experts on 1300 139 310 or enquire online.

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