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5 VOIP Advantages of Telstra TIPT

Wanting to overcome the limitations of your traditional PABX phone system but not sure what to consider instead? Telstra’s IP Telephony (TIPT), a voice over internet protocol (VOIP) service, may be the right option for you.
 

What is TIPT?

TIPT, as mentioned above, is a VOIP service designed for faster communication. This contemporary solution will deliver improved productivity and customer service by delivering speed and efficiency around communications. Below are just a few of the major benefits of TIPT.
 

5 Reasons to use Telstra’s VOIP system
 

1.    Business-grade Reliability

TIPT solutions are delivered across the Telstra Next IP network. It uses Class of Service prioritisation and management of voice quality, providing business-grade quality, reliability, and accessibility at all times to your onsite and mobile team.

2.    Functionality

TIPT is convenient and flexible, and ideal for large offices, branch offices, remote sites or contact centres. Get simplified operation and management of your telephone system by switching to TIPT. The advantages of this VOIP system include:

  • Intuitive, desktop-based control for users
  • Simple, real-time administration for system managers
  • Flexibility for mobile and remote users
  • Design and develop applications allowing businesses to improve productivity and drive business agility using TIPT App Development Environment
  • Multi-party video calls on compatible devices with a single dial in using the TIPT Virtual Meeting Room

3.    Productivity and Satisfaction

Real time availability of colleagues means that the time previously spent playing phone tag and chasing up others for work becomes productive. Further, it allows employees access to flexible work plans and unified business applications, you can tailor to them, increasing employee satisfaction and helping reduce travel needs. Telstra’s VOIP service also means you can collaborate with customers virtually anywhere, thereby helping to increase customer satisfaction.

4.    Lower Cost

Telstra VOIP system, TIPT, can negate the traditional initial capital expense and ongoing cost of maintenance with lower call costs and a pay as you go structure. Delivery telephony services such as TIPT as a network-based solution can be cost effective by removing the need to manage equipment, licenses, and separate voice and data operations. What’s more, if your business has a dedicated Telstra Next IP® network, integrating your telephony with your data network can help optimise investment.

5.    Innovation

A collaborative communication solution not only makes it convenient to share information and stay in touch with onsite and mobile staff, it also allows your business to be more agile and innovative. You can deliver scalable and repeatable improvements in customer service, maximise workforce productivity with collaboration tools and desktops, smartphones and tablets, and deliver an overall competitive advantage.

 

Download our Collaboration Whitepaper

 

Vita Enterprise Solutions

At Vita Enterprise Solutions we can smooth your organisation’s migration to this Telstra VOIP solution by deploying it to one office or worksite at a time without disrupting communications. We can also provide TIPT training to help you get the most from your investment, including the use of our wide range of applications that work seamlessly to bridge the gap between telephony and IT systems. These applications include:

Presence

Presence integrates Microsoft Skype for Business (formerly Lync) with TIPT seamlessly – allowing you to know when your colleagues are available and ready to collaborate, and maximising the overall end-user experience.

CallBoard

CallBoard provides real time data visualisation of call centre KPIs, high level statistics, and an ability to trigger pre-set alerts. It enables you to proactively manage and increase all centre team productivity and situational awareness.

BulkTools

BulkTools allows you to perform bulk changes to a TIPT group, making deployment of system changes and tasks quicker, easier, and more agile. This ultimately helps you save time and money to focus on more important aspects of business.

 

Your TIPT options range from pre-packaged end-to-end solutions, through to completely customised and configurable solutions. When an ideal solution doesn't exist, the Vita Enterprise Solutions team can create customised solutions in house. As a Telstra Next IP Certified Dealer, Vita Enterprise Solutions is well positioned to deliver unique solutions customised for Telstra’s IP Telephony and Next IP network. Contact Vita Enterprise Solutions on 1300 139 310 or enquire online today.

 

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