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Bridging the gap with Unified Communications

Briding the gap between Telephony and IT systems

Findings from a recent study of ICT decision makers showed bridging the gap between telephony and IT systems was a top desired outcome.

Want to know how to achieve appreciation across your enterprise from end users to the executive team? 

3 tools to improve collaboration

Deploy productive, effective and collaborative tools which have real time impact and fast return without big up front capital expenditure. Deliver freedom and empower people to do more, without more hours effort; increase security, agility and reliability.

1. Skype for Business

Bring your enterprise, people and customers together with collaboration tools like Telstra's UC-One client or Skype for Business that integrate email, telephony, mobile devices, audio conferencing, video, instant messaging and web conferencing.

2. Presence

Get more things done - using productivity application Presence with your IP telephony system allows you to see when your people are available to collaborate; this enables you to pick the best way to communicate via instant message, text, call or email.

Increased responsiveness will be delivered by the capability to shift from chat, to voice and video. The time your people used to spend on playing phone tag becomes more productive and less frustrating!

3. CallBoard

Enable your call centre or support desk to proactively manage and increase team productivity and customer satisfaction with business application CallBoard which provides real time data visualisation of call centre KPIs, high level statistics and an ability to trigger pre-set alerts.

You can now even access the data via an Apple iPad – enabling truly mobile call centre supervision.

Your collaboration solution can be simply managed via the cloud, you pay as you go and for what you use on OPEX, without big up front CAPEX, your CIO is going to love this. Having these hosted remotely also means they can play a key part in your business continuity plan.

With the flexibility to use mobile devices, including BYOD, integrated with your IP telephony system, anytime and virtually anywhere your people are going to think you are a hero. They do not have to travel as much, can work more flexibly in the office or out in the field, gaining productive time – all without more hours in the day.

Don’t forget the customers either – with communications available and accessible at all times via the cloud you are there for them when they need you.

Be an everyday hero with collaboration and unified communications today. Download our Collaboration Whitepaper for further reading.

Next article: Future proofing your network was a top desired outcome from a recent ICT survey. Read our 3 tips on how to acehive this. 

ICT Insights

In June, Vita Enterprise Solutions canvassed the views of 250 ICT managers in small, medium and large enterprises with an annual ICT spend of more than $75k to pinpoint the challenges they face as the business environment is dramatically reshaped by emerging technology. Learn more about the top ICT outcomes.

Vita Enterprise Solutions offers a range of collaboration tools. Enquire online today. 

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