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CallBoard upgraded

CallBoard has been updated

Vita Enterprise Solutions announces upgrade to CallBoard application.

CallBoard is a popular web application developed by Vita Enterprise Solutions that displays real-time data on Telstra TIPT for call centres. CallBoard was developed in response to customers asking for even better performance from a call centre package; read how this product was developed here.

The visualisation of real-time data delivers immediate business benefits to call centres. Analysis of data helps identify agent performance and peak hours, so staffing can be adjusted to deliver excellent levels of customer service.

New Features

Based on customer feedback, we are pleased to roll out customisable alerts. This feature enables customers to set thresholds that will trigger a colour change for the specified tiles that display on CallBoard.

CallBoard provides a visual display of key metrics for call centres and is able to trigger pre-set alerts. CallBoard is ideal for inbound and outbound call centres, including insurance companies, information hotlines, legal firms, IT help-desks, sales and government organisations.

Key features of CallBoard

• Highly visible display of call centre metrics

• Customizable modules

• Drag and Drop tile layout

• 100% hosted and web browser based

CallBoard V2.0 will be rolled out to customers in July 2015. Customers will automatically be upgraded to the latest version.

For further information, please enquire online.

 

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