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ICT Insight 2: Improve management of mobile devices

Improving the management and cost effectiveness of company-paid and BYOD devices is the second most desired outcome from IT decision makers according to a recent survey.

The overall cost of ownership for a mobile device is predominantly the cost of running that device. Costs associated with device commissioning, update management and help desk support soon add up. Unless managed, these costs can spiral out of control and stretch budgets.

Mobile Device Management (MDM) offerings give you one centralised point of authority and control – across multiple sites, manufacturers and technologies.

MDM combined with Managed Mobility Services can help decrease those costs significantly while also enhancing the efficiency of your business by making your assets more available, reliable and easier to support.

4 tips to improve mobile management and costs:

1. Get more productive

Mobile technology solutions can help companies increase mobile workers’ productivity, streamline their operations and increase profits. Recent examples of productivity applications to consider for both company and BYOD devices include:

DocuSign: a leading e-Signature and transaction management solution. Speed up sales order processing, integrate with CRM systems, sign off special deal terms, customer agreements and account provisioning.

Canvas: you can forget about deciphering handwriting, searching for lost forms or re-keying data back at the office. Canvas replaces all your paper forms with digital versions on your compatible connected tablet or mobile device. Capture and verify data when taking an order, conducting audits or performing OH&S checks on-site. You can email data in various formats, store it securely in the cloud or send it off to the office, so your business keeps moving.

Shoeboxed: helps you get all your receipts and invoicing under control, reducing the time and effort spent in sorting out days, weeks or months of documents. Think of the productivity gains from knowing that all of your retail staff, field service technicians and sales people had the right mobile applications to maximise your ROI and make your customers happier with their experience.

2. Consider a mobile device management tool

The challenge is to support mobile devices and keeping company data safe. MDM simplifies this process, giving you one centralised point of authority and control – across multiple sites, manufacturers and technologies – for all of your mobile application and data collection needs. This enables you to enforce corporate use policies and control which applications your users have access to with lockdown security capabilities.

You can centrally manage software updates or configuration changes to your mobile devices, regardless of where they are located, with wireless “over-the-air” updates. Helpdesk teams can even remotely take control of a mobile device out in the field to troubleshoot technical issues or perform user training.

If a device is truly lost, remote wipe functionality can remove sensitive data, protecting the organisation and its customers from important data getting into the wrong hands. 

3. Know what devices are where, who and how used

Get a better understanding of how your employees are using their devices with asset and activity-based reporting. Having real time data can support user profiling and importantly compliance to your business policies. Mobility Managed Services can give to real time access to an accurate database of your mobile assets with information on serial numbers, IP addresses, MAC addresses, geographic location, repair history and more.

Gartner (June 2015) estimates that the average enterprise has deployed between eight and 15 mobile applications to its employees. Job specific and mission-critical apps and data are increasingly the bulk of what is being pushed to users' mobile devices.

As this trend continues, the need for application-level controls and reporting along with the ability to deliver and consume a growing number of content types is at the heart of many mobile strategies. The tools to manage mobility are no longer sufficient if their purpose is solely to manage device hardware functions.

Users no longer have a single device. Frequently they have a smartphone, a tablet and a laptop; and they want to use devices as part of a BYOD program. As a result, it has become important to determine not just who is connected to the network but whether they are connected with a corporate or BYOD authorised device.

By knowing what devices are where and who is using them you can ensure that you are not paying more than needed for mobility services. How many mobile device fleets have outdated asset tracking in place, not sure who is connected to which device? Would it be easier if you had real time date asset database?

An ability to provide managed access, deliver and manage mobile apps, and facilitate access to content on tablets and smartphones is the expanded set of core features expected of enterprise mobility management tools.

4. Talk to a mobility expert

A quick win is to use a Mobility Managed Service provider like Vita Enterprise Solutions which can help review or design the right agile mobility strategy for you. An MMS provider can:

• Save time – users receive a ‘ready to use’ device, pre-connected, loaded with a MDM application, dedicated user profiles and work applications all under a single bill

• Provision and dispatch to customer within one business day from enrolment

• Reduce administration and time costs – no staging, configuration or deployment

• Confidence – devices are deployed from a secured staging environment and you know that your asset information is accurate and up to date

• Increased security – you are in control of applications and company data available to users

• Protect your assets –  protective cases and privacy screens can be fitted

Next article: ICT Insight 3: Help migrating to the cloud


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ICT Insights

In June, Vita Enterprise Solutions canvassed the views of 250 ICT managers in small, medium and large enterprises with an annual ICT spend of more than $75k to pinpoint the challenges they face as the business environment is dramatically reshaped by emerging technology. Learn more about the top ICT outcomes and mobility business solutions. 

At Vita Enterprise Solutions, our DNA is mobility, and we can work with you to share best practices, to create your requirements first, consider all the possible mobile scenarios you may have in your organisation, such as BYOD and use cases specific to your organisation; and then create a shortlist of solutions to deliver a whole of business outcome. Find out more


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