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Top 6 Business Communication Systems for the Future

Vita Enterprise Solutions has previously reported on the top information communication technology trends for the future, but what are the top communication systems to future-proof your business?

With 2015 offering an abundance of new communication technologies and services, it is essential for businesses to be aware of the latest trends that can shape a competitive advantage if you jump on board early.

Here's what we see shaping future business communication systems.

1. WebRTC

Web Real-Time-Communication (RTC) enables real time communication between web browsers and mobile applications without the need for plug-ins or apps. It is the foundation for quality communication via the web and enables audio, text, and video conferencing, in addition to file sharing. We’re still in the very early stages of the technology, but there is hope for communications to become so ubiquitous you don’t even have to pick up a device.

In 2016, corporations with client-facing websites are expecting to be able to leverage WebRTC to implement click-to-call functionality, potentially reducing toll-free calling usage costs.

2. Cloud Based IT Networks

Cloud network technology in 2016 will focus on software-defined networks (SDN), which will be the norm with automated and policy driven network management. Microsoft Office 365 is an example of SDN. Further, remote direct memory access (RDMA) will deliver network capability globally via a highly secure application and enables users to access files or applications despite their location or the device being used. This form of communication system enables businesses to easily interconnect with remote locations in addition to facilitating central control of remotely distributed networks.

3. Internet of Things (IoT)

Over the last year we have seen heightened interest in IoT, and more objects gaining the ability to communicate with existing systems such as apps, cloud services, databases and other IoT devices. IoT will drive a massive amount of new interconnections between multiple new and existing systems and solutions. The resulting information networks will create new business models, improve business processes, and reduce costs and risks.

4. Cloud Computing

Cloud computing has made massive changes to communication systems this last decade, and doesn’t seem to be slowing up any time soon. As enterprises have become increasingly comfortable with cloud technologies, central IT teams are seeking to take a more significant role in cloud purchasing decisions.

According to a 2015 survey, 93% of IT professionals are using the cloud in at some level, hybrid clouds remain the preferred strategy, and models used are primarily PAAS and IAAS. Above all, the cloud provides an internal communications system that has infinite scope and scale that is unlikely to become obsolete. Check out our article on cloud models and database security here.

5. Collaborative Communication Systems 

Business communications are accelerating quickly. According to Nemertes Research's 2014 Enterprise Technology Benchmark, 63% of companies had at least one Unified Communication (UC) app in the cloud, with web conferencing as the most widely adopted product. One in 3 enterprises moved to a cloud-based email or calendar platform and more than 6% plan to migrate to the cloud in 2015. The biggest drivers for these decisions are cost savings, ability to scale services up and down, quick adoption of UC features, and ability to free up IT resources.

6. Mobility

As a whole, business communication systems are shifting to mobility as more companies realise the benefits of mobile device management and integrated connectivity. Server based applications are being reconfigured to allow appropriate and useful applications to run on tablets and smartphones.

Tablets offer ease of use, portability, and convenience, and smartphones have become a great alternative to traditional desk phones for many businesses. Given the choice, some employees will choose tablets and smartphones over laptops and PC's making it critical that businesses ensure availability of necessary applications on these mobile devices.

Overall Trend

The common theme is connectivity as key to business communication systems, with convergence of systems creating a strong competitive advantage when used to reflect company objectives. For further information, read about how to get the best enterprise mobility for your business.

Vita Enterprise Solutions can work with you to share best practices, assess your requirements, consider all the possible communication systems, as well as use cases specific to your organisation. We will present solutions and deliver whole of business outcomes. Contact us on 1300 139 310 or enquire online today.


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