You are here

Why You Should Move Beyond Hosted PBX

We’ve previously mentioned the top office phone systems, but why should you bother to move beyond a Voice Over Internet Protocol (VoIP) or Private Branch Exchange (PBX) system?

The corporate world is a highly competitive, demanding and constantly changing place. In order for any company to remain competitive and be successful they must be innovative and effective. This applies not only to ideas, attitudes, marketing and business models, it first and foremost applies to communication. Learn why you should move beyond Hosted PBX.

Hosted PBX technology

This technology enables small and medium-sized businesses to take advantage of a sophisticated phone system without having to invest in (or be constrained by) traditional telecommunications hardware. Through PBX, an external provider is responsible for hosting and managing the infrastructure and manpower required to efficiently run the technical backbone of a business’s phone system employees of a businesses can use their phones remotely while still being connected to a central telephone system. It’s the most popular communications choice because it appears to be an affordable and simple communications solution. However, it does have limitations, and it may be worthwhile to consider a more scalable, collaborative, and generally more cost-effective cloud PBX.

Limitations and disadvantages

Hosted PBX systems may provide a gateway for business communication; however, for many businesses they’re far from the most effective.

Here are some issues:

• High ongoing costs

• Upgrades and changes to the system cost

• Addition of more users and higher broadband usage costs

• PBX can put extra strain on existing broadband networks

• Tiered nature only makes it easy to scale them in specific channels

Introducing Cloud PBX

If your company currently uses hosted PBX or seeks a new, cost effective office phone solution effective and unified communications system like cloud-based PBX.


A cloud PBX is also hosted in a remote location through a third party in a remote location. However, there are subtle differences that could have a substantial impact on your organisation’s telecommunications. Here are a few:

• Higher level of customisation

• Greater scalability, collaboration and interconnectivity

• Customisability allows more variable operations

• Affordability

Any business person will know that communication is the foundation of any successful company. It importantly allows ideas, schedules and partnerships to effectively sync. Business communications systems must, therefore, be equally as innovative and effective.

When it comes to your office phone system, it could be worthwhile to move beyond the traditionally popular hosted PBX and into a cloud PBX. Moving a business beyond hosted PBX systems is a move towards innovation. Unified communications and the integration of efficient cloud systems into the workplace can easily promote and facilitate a more productive work environment, ongoing savings and customer and employee satisfaction — all the while simplifying operation expenditure.

Cloud services are the way of the future, so choose the right cloud solution, be it a cloud PBX or otherwise, for your business.

Vita Enterprise Solutions

As part of Vita Group, Australia’s most exciting technology, communications and electronics provider, Vita Enterprise Solutions draws on the insight, expertise and know-how generated from 20 years of servicing the Australian market. We’re dedicated to providing a comprehensive range of professional services designed to optimise your ICT environment and maximise its value to your business. We can help you to set up and maintain the best cloud system for your company, be it PBX or otherwise. For more information, call our experts on 1300 139 310 or enquire online.


Download our Mobile Solutions Whitepaper



Related resources

Related articles


Keep up to date with our latest developments

Gain insight from a dedicated team of 100+ technology specialists and benefit from their  wealth of experience and talent for innovation.