Employee & Customer Engagement

Image:

Collaboration technology tailored to your business

Facilitate true team collaboration with employee and customer engagement solutions that integrate email, telephony, audio conferencing, video, instant messaging and web conferencing.

Collaboration technologies improve workplace productivity by smartly connecting staff, streamlining communication from diverse locations and keeping your workforce in touch across multiple devices.

Vita Enterprise Solutions can break through your communication roadblocks with clever technology tailored for your business

We manage the whole process

At Vita Enterprise Solutions, you’ll receive expert advice on designing a solution that fits your business and because we’re specialists from end-to-end, we’ll also take care of the integration, deployment and management.

Our in-house technical and project management teams will:

Assess your business communication needs and identify opportunities to match your goals and budget. We’ll show you how you can choose a part or a full collaboration deployment
Select the most appropriate, cost-effective technologies based on your requirements and demonstrate how to leverage your existing systems or migrate to other enterprise infrastructure solutions
Design and develop a custom solution integrating your key business processes and workflows with collaboration tools, including our world-class Presence application, to deliver immediate productivity improvements
Manage the project’s deployment and ‘go live’ stages to ensure business continuity and minimise risks
Provide a professional handover and training or continue to handle your solution for you with our convenient managed services, ensuring your business continues seamlessly through the transition.

Delivering a competitive advantage

Employee and customer engagement solutions not only make it convenient to share information and stay in touch with staff, they also allow your business to:

Respond to issues faster and implement innovative client complaint resolutions
Deliver sustained improvements in customer service
Maximise workforce productivity with collaboration tools across multiple devices
Create a more flexible workplace
Give your business that all-important competitive edge with the right engagement solution.

Our consulting approach, coupled with industry-leading applications and specialist services provide everything you need to deliver genuine workforce collaboration outcomes as well as improved customer satisfaction.