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Mobility Managed Service

Managing your devices and fleet made easy

Vita Enterprise Solutions’ Mobile Managed Service (MMS) is built to
 save time and money, reduce administration, improve security, increase stakeholder confidence and speed up delivery of ‘ready to use’ devices to your end users. Download the Mobility whitepaper.

MMS is an integrated managed solution that combines mobile procurement services, fleet management, logistics and asset management into a value added package. 
MMS gives you the flexibility to manage the end-to-end product lifecycle of mobile handsets and tablets.

MMS offers you ease of a single point
 of contact from ordering via our VESO online portal, to delivery of a user ready device, repairs, replacement and end of life buy-back or disposal of devices. Calculate your hidden costs of managing a mobile fleet with our free mobility calculator.

Download the whitepaper

Implementation services

Every customer is different. We deliver a personalised service to work out the what, when and how with customers, to implement deployments that work for your business. We support you through the transition process and coordinate projects all the way through to
 ‘go live’ support.

  • We make it easy. We work out the what, when and how for you
  • Rapid deployment – with project coordination and helpdesk support
  • We’ll take the stress away from your IT department

Device logistics

We work with you to plan and coordinate deployment to suit your business. We will load your agreed user profiles, publish applications, install the SIM, test the device, manage any changes, asset tag and send the device directly to your people – ‘ready for use’ on arrival.

  • Save time – users receive a ‘ready to use’ device, pre-connected, loaded with your MDM (mobile device manager) application, dedicated user profiles and applications all under a single bill
  • Provision and dispatch to customer within one business day from enrolment
  • Reduce administration and time costs – no staging, configuration or deployment
  • Confidence – devices are deployed from a secured staging environment and you know that your asset information is accurate and up to date
  • Increased security – you are in control of applications and company data available to users
  • Protect your assets – we can fit protective cases and supply privacy screens

Setting up 500 devices could take 375 hours of skilled IT resources that are simply not available to meet your business deadlines. MMS takes that cost and constraint away.

Customisation – your devices, your way

MMS is about meeting your business needs and outcomes. We provide a range of flexible options to deliver outcomes and an enhanced ‘ready out of the box’ experience for your users. These include:

  • Single, one off project implementations and deployments

  • Standard, enhanced, platinum or flexible customised MMS service packages available
  • Support hours – when you want them
  • Tailored reporting
  • Buy-back services – release the residual value in your fleet and offset new purchases
  • Heavy duty, executive or standard protective cases – supplied or fitted
  • Privacy screens – supplied
  • Customer branded boxes and protective cases
  • Device accessories – over 200 available online with orders and we can also manufacture our own custom items
  • MDM licences

  • Additional MDM profiles

  • Publishing of additional publicly available applications

Calculate your hidden costs

Support, lifecycle and asset management

We deliver an asset report and can provide asset management from day one, giving customers access to real time data to support user profiling and compliance with asset policies. Using our VESO online portal you can order devices and accessories from an approved product catalogue configured to your policies; you can also log and track Apple repairs.

Help and support is only a call or click away, you choose the support that suits your business needs. Business or extended hours support options are available.

We offer buy-back services for fleet devices and can give you the peace of mind that end of life devices are securely wiped and disposed of.

  • Easy to use VESO online ordering portal configured to your approved product catalogue – you control who, what and where orders are shipped 

  • Lower your device pool as well as your capital outlay/operating expenses outlay with repair and hot swap replacement options available 

  • We can take your pool stock pain away and securely store your devices with courier dispatch 

  • Track and manage assets – you have access to reporting 

  • Support available – when you want it 

  • Maximise device residual value with buy-back for existing fleets and older devices 

  • Protect your data – certified and safe destruction with secure wipe and disposal 

MMS is right if you need to put in place a cost effective warranty and returns process, lower your device pool as well as your capital and operating expenses outlay.

What we leave behind

  • ‘Ready to use’ – fully configured devices with end users 

  • Helpdesk available for customers’ support team with service 
level time frames and reporting 

  • Asset tracking and reporting 

  • Project coordination and transition planning 

  • Device dispatch to customer within one business day from enrolment 

  • Customer go live support 

  • Reduce your device pool as well as your capital outlay/operating 
expenses outlay with repair and hot swap 

  • Save time and money, reduce administration, enhance security and speed up delivery of mobile devices to end users 

The Service is currently available for Apple iOS 8+
 and Samsung Android 4.1+

Ready to find out more?

Download our whitepapers on Mobility, Mobility solutions and the Hidden costs of managing mobility.

Contact Vita Enterprise Solutions on 1300 139 310 or enquire online today.

On average, each new device will require 1.2 interventions by your IT department within 30 days of delivery. Reduce this to virtually zero by utilisitng MMS.

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